Refund & Cancellation Policy
Zudku Digital Solution • LaganBook • Indore, Madhya Pradesh, India • Effective: 2026
Zero credit card required. Test 100% of features with zero auto-deduction risk.
Cancel anytime in app settings or via WhatsApp with zero lock-in or cancellation fees.
Approved refunds are credited directly back to your original UPI / Bank account.
1. 30-Day Risk-Free Full-Access Trial
At LaganBook, we believe in 100% transparency with Indian event businesses. • 30-Day Free Trial: Every new vendor receives an unrestricted 30-Day Free Trial with complete access to all app features, including truck gate passes, WhatsApp quotation generator, lagan calendar, and clash alerts. • No Advance Payment or Card Required: We do NOT ask for credit cards, debit card mandates, or UPI auto-pay mandates to begin your trial. • Zero Risk of Surprise Deductions: Because no financial mandate is created, you will never experience unauthorized or automatic deductions. If you decide not to continue after 30 days, your account simply transitions to read-only status without any penalty.
2. Subscription Cancellation Policy
You have total control over your business subscription: • Cancel Anytime: You may cancel your monthly or annual subscription at any point with zero lock-in period. • Easy In-App Cancellation: Navigate to App Settings > Subscription > Cancel Subscription, or send a quick cancellation request to our support team at support@laganbook.com. • Service Continuity: Upon cancellation, you retain full access to all features until the end of your currently paid billing cycle. You will not be billed for subsequent billing cycles. • Exporting Your Data: Prior to cancellation, you can export your complete customer directory, booking history, and inventory catalogs to Excel / PDF formats directly from the app.
3. Refund Eligibility & Scenarios
We process refunds under the following fair, standardized conditions: • 7-Day Annual Renewal Window: If your annual subscription renews and you determine you do not wish to continue, you are entitled to a 100% refund if requested within 7 calendar days of the renewal transaction date (provided the service was not actively utilized for new bookings during that renewal period). • Accidental Duplicate Charges: In the rare event that a network failure or banking timeout causes duplicate transactions for a single invoice, 100% of the duplicate amount will be refunded immediately upon verification. • Plan Downgrades: When switching from a higher tier to a lower tier, pro-rata credit balance is applied to future billing cycles. • Non-Refundable Items: Monthly subscriptions that have already been actively utilized, one-time customized onboarding assistance, or services terminated due to fraudulent activity or violation of our Acceptable Use Policy are non-refundable.
4. Refund Processing Timeline & Method
In strict compliance with Reserve Bank of India (RBI) and National Payments Corporation of India (NPCI) guidelines: • Direct Source Crediting: All approved refunds are credited back directly to the original payment source utilized during checkout (same UPI VPA, Bank Account, or Credit/Debit Card). • Turnaround Time: Once initiated by our accounts team, refunds typically reflect in your bank account within 5 to 7 business banking days (excluding national and bank holidays). • Notification: You will receive an instant confirmation via SMS / WhatsApp with the bank Reference Number (RRN) as soon as the refund is dispatched.
5. How to Request a Cancellation or Refund
To submit a cancellation or refund request, please provide your registered business phone number and transaction ID via any of the following channels: • Email Support: Send an email to support@laganbook.com with your registered account details and transaction ID. • Registered Office: Zudku Digital Solution (Product: LaganBook), Indore, Madhya Pradesh, India. • Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST. Our team acknowledges all queries within 24 hours.
Need immediate help with a payment or refund?
Write to our support team at support@laganbook.com (Indore, MP).